Shoebox Theatre and Wrong Shoes Theatre Company Data Policy

 

We are committed to treating your data with respect and holding it correctly, in line with the EU General Data Protection Regulation enforced May 25th 2018.

 

WE COLLECT DATA VIA TWO METHODS:

  • Through our website for our mailing list: Wix Subscribers

  • Through our box office and payment systems: The Little Box Office and Braintree (A Paypal Company)

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WE COLLECT DATA FOR TWO PURPOSES:

  • To process ticket purchases

  • To keep audiences informed about Shoebox Theatre and Wrong Shoes Theatre Company news, events, performances and training opportunities. 

 

GENERAL

  • We do not pass on your data to third parties outside of Wix Subscribers, The Little Box Office or Braintree in any circumstances.

  • You have the right to have your data removed from our records at any time without explanation.

  • You have the right to request the data we store on you at any time without cost or explanation.

  • This policy is drafted in accordance with the EU General Data Protection Regulation. We actively monitor current data regulation and update our data policy where necessary.

  • Any storage of data is kept in password protected systems.​

MAILING LIST

  • Our mailing list is powered by Wix Subscribers. You can sign up to our mailing list by following the instructions on our website.

 

  • We collect your first name, last name and email address so that we can send you emails about the Shoebox Theatre and Wrong Shoes Theatre Company.

 

  • We have a Data Agreement with Wix Subscribers to ensure all information is stored and used correctly, which you can read here: www.wix.com/about/privacy 

 

  • We keep a record in a password protected database of when you signed up to the newsletter so that in 5 years after the sign-up date we can contact you and check if you still want to receive updates from us.
     

  • You must register yourself to this mailing list and give the necessary permissions.
     

  • ​You have the right to unsubscribe and have your data removed at any time. 

 

BOX OFFICE 

 

Shoebox Theatre and The Little Box Office respects the rights of its customers and their personal details and is in full agreement with the principles outlined in the Data Protection Act and the Privacy Act.

 

  • The only mandatory information we ask for is that which is needed to complete the ticket sale at the bare minimum, requiring that you provide us only with your full name and e-mail address. 

 

  • We require these personal details for a number of reasons. We need your full name and e-mail address so we are able to send you tickets electronically, so we can re-issue you tickets and offer refunds if necessary in accordance with our terms and conditions. We also require this information for our own records to ensure customer entry to events and for roll-call purposes. We may also use these details to send you news about the Shoebox Theatre and Wrong Shoes Theatre Company if you opt in to receiving this information.

 

  • We do not share the information we collect with any third party apart from The Little Box Office, who host the site and hold this information for us. They are also subject to the Data Protection Act and the Privacy Act in the same manner we are. We follow the Information Commissioner's Office's recommendations for our own data security.

 

  • Payment is handled separately, and securely, through Braintree Payments (a Paypal company), so those details are never gathered by The Little Box Office or Shoebox Theatre and we never have access to them. Braintree Payments use their own security measures to keep your personal banking details safe, including safeguards such as firewalls and data encryption. Please see their privacy policy for more information: www.paypal.com/uk/webapps/mpp/ua/privacy-prev

For any queries about how we store data or suggestions of ways we can improve our data collection, please contact shoebox@wrongshoes.co.uk

© 2016 Wrong Shoes Theatre Company. Registered Charity: 1161815