Keeping you safe at the Shoebox Theatre

In order to ensure that Shoebox Theatre remains a safe space for everyone during this Covid-19 period, we will be:

  • Collecting all visitors' information to facilitate NHS Test and Trace.

  • Creating spaces in which it is possible to socially distance during classes.

  • Reducing class/audience sizes

  • Adapting our performance booking process to allow for household group bookings

  • Increasing the volume and intensity of cleaning of all surfaces and contact points across the Shoebox Theatre spaces.

  • Putting up directional signage.

  • Creating a socially-distanced queuing system for toilets.

  • Providing contactless payment.

  • Sanitising all public areas prior to opening and after closing.

When coming to the Shoebox Theatre all visitors should:


  • Bring a face covering with them when visiting the Shoebox Theatre.

  • Regularly wash their hands and use the sanitisers provided throughout the building.

  • Maintain a distance from each other when moving around the building of at least two meters.​


  • If you are displaying any signs or symptoms that could be Covid-related please do not attend and follow Government advice on self-isolation.

  • If you have a device that can run the NHS COVID-19 app (iOS / Android), please download it. It will alert you if you have had any exposure to the virus.

  • If you are travelling from an area that has been placed in a local lockdown, please do not travel from that area to attend an event at the Shoebox Theatre.



  • Please be mindful of your travel arrangements to allow a good amount of time to arrive before attending a class or performance.

  • We would advise you avoid travelling on busy public transport if you can, and avoid other congested spaces ahead of the performance, to help reduce transmission risk.

  • Please try to avoid sharing a car with people who are not in your household.


Watching Performances

If you are watching a performance in the auditorium

  • Book tickets in advance.  We need to adapt our seating plan for each performance in order to accommodate our audiences safely.  We therefore cannot offer tickets on the door.

  • Latecomers will not be admitted.

  • Seats in the auditorium will be allocated, and a member of the Shoebox team will call you and show you to your seat.  

  • You must not move seats from their pre-assigned place in the auditorium. Any concerns regarding allocated seating should be addressed with staff prior to the performance commencing.

  • All visitors, except young children, are required to wear a face mask at all times. Including during performances.

  • Windows may be open during performances to improve air-flow, which may result in the Theatre being a bit chilly – bring a jumper, just in case.


Attending Classes

  • Face masks should be worn throughout the building and when seated in the auditorium.  There may be times where allocated rehearsal spaces allow for 2 metre social distancing, during which masks may be taken off to facilitate rehearsal where permission is given by the tutor and mutually agreed with your scene partner.

  • Classes will be reduced to a maximum of 10 people and additional rooms will be made available with clearly marked socially distance workspaces. 

  • When working on scenes, either solo or in pairs, please remain in your allocated work areas.

  • Please arrive at least 10 minutes before the start of classes.

  • On arrival, if the doors are not open, please queue following the social distancing markers on the ground.  If the doors are open, please enter one at a time and await instruction from your tutor.

  • Extracts from scripts for scene-work will be emailed to you prior to your class.  You may use your mobile device to read your script in-class.

  • No food or drink will be provided by the Shoebox during this Covid-19 period.  Please ensure you bring enough water with you. Alternatively, there are vending machines in the main foyer.


NHS Test & Trace

To aid NHS Test and Trace, and in line with Government rules, we are obliged to collect basic contact details from all participants and audience members.

In event of cases being linked back to Shoebox Theatre or The Health Hydro, we will work with GLL and health authorities to contact everyone who we have details of, to limit further transmission and keep people safe.

Your details will not be kept longer than 21 days and are kept separate from our customer information systems.  This data will not be used for anything other than to aid NHS Test and Trace.

Asking for customer details for this in no way infringes your rights, and is in line with GDPR or the Data Protection Act. It is now a legal requirement (as of 18 Sep 2020) and failure to share basic contact information will result in us being unable admit you.

Thank you for helping s keep each other safe.